Privacy Policy

Your relationship with Movical.Net

Last Update published on the 1st of April 2023.

Your use of Movical.Net's software and services and web sites is subject to the terms of a legal agreement between you and Grupo Redmobile S.L., Movical.Net's main place of business is at Amor Ruibal 35 bajo, 15702 Santiago de Compostela, Spain, and registered as company B09824475.
Unless otherwise agreed in writing with Grupo Redmobile S.L., your agreement with Grupo Redmobile S.L. will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the "Universal Terms".
Your agreement with Grupo Redmobile S.L. will also include the terms of any Legal Notices applicable to the Services, in addition to the Universal Terms. All of these are referred to below as the "Additional Terms". Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the www.movical.net and ARI Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to ARI Inc. include www.movical.net, Grupo Redmobile S.L.. The Grupo Redmobile S.L. website is a remote mobile phone unlocking site. By using the Grupo Redmobile S.L. website, you consent to the data practices described in this statement.

Use of your Personal Information

Grupo Redmobile S.L. collects and uses your personal information to operate its website(s) and deliver the services you have requested. Grupo Redmobile S.L. may also use your personally identifiable information to inform you of other products or services available from Grupo Redmobile S.L. and its affiliates. Grupo Redmobile S.L. may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Grupo Redmobile S.L. by contacting us here:
Web: movical.net
Contact here

Accepting the Terms

In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms.
You can accept the Terms by: (a) clicking to accept or agree to the Terms, where this option is made available to you by Grupo Redmobile S.L. in the user interface for any Service; or (b) by actually using the Services. In this case, you understand and agree that Grupo Redmobile S.L. will treat your use of the Services as acceptance of the Terms from that point onwards.
You may not use the Services and may not accept the Terms if (a) you are not of legal age to form a binding contract with Grupo Redmobile S.L., or (b) you are a person barred from receiving the Services under the laws of Spain or other countries including the country in which you are resident or from which you use the Services.
Before you continue, you should print off or save a local copy of the Universal Terms for your records.

RETURN POLICY

1. ORIGINAL CARRIER and/or INCORRECT MODEL When filling out the form, you must ALWAYS choose the original network provider that locks the device. If the carrier or model is incorrect, the unlocking process is likely to fail, and we will not be able to issue a refund, as the server does not refund us either. If possible, we may offer a partial refund. You will receive the amount paid minus the cost of the reports (from 9.95 USD to 11.95 USD), which will notify you if the device has a SIM Lock. If there is a SIM Lock, the report will inform you of the original carrier that locks the device. It will also inform you if the IMEI is reported on a blacklist. Lastly, it will report whether the device has outstanding debts with the provider or meets the requirements to be eligible for unlocking in the case of a SIM Lock.

2. INCORRECTLY PURCHASED UNLOCKING If you do not know the origin of the device, it is essential to purchase a preliminary report to determine the original carrier that locks the device, whether the IMEI is reported on a blacklist, if it has outstanding debts with the network provider, or if it meets the requirements to be eligible for unlocking.

For most models, there are two unlocking options: STANDARD unlocking (does not support models with outstanding debts or active contracts) and PREMIUM unlocking (supports devices with outstanding debts and active contracts). If the customer does not know the contract status with the carrier, they must purchase a PRELIMINARY REPORT to determine eligibility for unlocking and the correct unlocking method to purchase. If the customer buys a standard unlocking service but actually needs the premium unlocking, we will not be able to refund the money. However, we will provide a coupon for the full amount paid, which can be used to pay the difference and purchase the premium unlocking.

3. PURCHASE OF REPORTS The money paid for a report purchase is non-refundable, regardless of whether the device is eligible for unlocking or not. The customer is purchasing a report to determine the phone's status.

4. MULTIPLE LOCKS If you purchase a network unlocking service (SIM Lock) and the device has another type of lock, such as IMEI lock, iCloud lock, Google account lock, PayJoy lock…

We will not be able to refund a SIM unlocking service that has already been processed. You will need to check on our website if the additional lock on your device can be removed and its cost.

If the SIM unlocking is not completed, you will receive a refund minus the cost of the reports (9.95 USD), which will notify you if the device has a SIM Lock. If there is a SIM Lock, the report will inform you of the original carrier that locks the device. It will also inform you if the IMEI is reported on a blacklist. Lastly, it will report whether the device has outstanding debts with the network provider or meets the requirements to be eligible for unlocking in the case of a SIM Lock.

5. DELAYS If any of our services are delayed, you will be informed via email, offering you the option to wait for the service to be completed or receive a refund, which may take up to 7 business days.

6. PROOF OF UNSUCCESSFUL UNLOCKING If any unlocking service is unsuccessful, you must provide evidence with a demonstration video and/or screenshots proving that the unlocking was not successful.

Content in the Services

You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the "Content".
You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to Grupo Redmobile S.L. (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by Grupo Redmobile S.L. or by the owners of that Content, in a separate agreement.
Grupo Redmobile S.L. reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service.
You agree that you are solely responsible for (and that Grupo Redmobile S.L. has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which Grupo Redmobile S.L. may suffer) by doing so.

Payments Policy

In order to be fully compliant with data protection laws in case of passing these parameters to Paymentwall, merchants should add into their Privacy Statement or Terms and Conditions the following statement:
At the point when an end-user wishes to make a payment, his registration details may be passed to Paymentwall that provides payment processing services, in order for Paymentwall to better protect service and end-users from unauthorized payments.